I'm sorry to know that you're not able to log in to the saved game "SimCity BuildIt" via Facebook. Basically i was getting so frustrated I was willing to try anything to get my city back!! Hope this helps. Plus he didn't tell me that while you're hard resetting the device, it keeps turning itself on and off again, I'd hold the button down for 60 seconds just to be on the safe side as i timed it to 40 seconds on the 1st attempt and it didn't work. Hi eventually got it sorted by contacting Amazon Customer Services last night, it didn't update the OS as I was already on the latest version and it didn't work 1st time, i had to uninstall the game from the device and cloud, reinstall it, then clear the appstore data. I have contacted EA support but every time I provide someone with the information they require the email address gets shut down and I have to open a new case number, which winds up the support guys as they then have several open for the same issue, so close them but when I try to resume a case it takes me through to the "contact us" page and generates a new case, I'm unable to reply to the original case number on the website. I can log in on my Mum's phone which runs Android 7.1.1, which is fine as I know my account is still active but doesn't help me as I don't live with my Mum and my phone is too old to run the game.Īnyone else experiencing this problem on the Fire tablet? When I do this i get a message which I'll attach a screenshot of, meaning I cant go any further. I have uninstalled and reinstalled the game several times and completed the tutorial up to the point where i get the option to login via Facebook. I have plenty of free memory and am connected to the internet via Wi-Fi. I am using an Amazon Fire 7th Gen tablet running Fire OS 5.6.2.0 (latest available). Like being locked out of the game for a week!! Information, Guides and Announcements for the EA app.
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